Leadership

In most companies’ managers manage to the expectations of the status quo, but our leaders create an inspiring vision for the future. At iServe, we believe that it’s our number one responsibility to inspire our teams and offer a vision of what can happen when we pull together to achieve insurmountable odds.  The goal isn't to drive our teams to complete tasks, but for them to follow us to the apex of their full potential.  Leadership is a “follow me as I show you” mentality, not a “go get it done” mindset.  We strive to create an environment where every team member is pulling in the same direction — no matter their title.

Dennis Phillips, East Coast Regional Manger

I thoroughly enjoy working with everyone in our organization.   I’ve grown tremendously in my career and personal life by listening intently and acting quickly to those around me. We are very fortunate to have a tremendous team that inspires me to always be looking for ways to improve myself, our processes, and our culture. Everyone’s voice is important within our company.  I cannot imagine another place to be at.  iServe is home.

Mike Wilson, Chief Operating Officer

We have worked purposefully to ensure that iServe is a company that loan originators and branch managers can join to build something extraordinary. Through our “no closed doors” philosophy, loan originators and managers can have open communication with everyone involved in the transaction process. This leads to solving challenges quicker, closing deals faster, strategizing ideas to create new revenue streams, and creating a company culture that is unlike anyone else in the industry.

Our goal is to give each MLO and Branch Manager a voice in the company alongside the decision makers, empowering them to become decision makers themselves.  

Ken Michael, Co-Chief Executive Officer

During my time at iServe, I've been afforded the freedom to evolve. In a stressful industry that can at times become repetitive and tedious, we need to have the ability to explore, to learn, and to grow. If I felt like a cog in the corporate wheel, I wouldn't have stayed at the same company for nine years. During my time at iServe, I have moved from a branch manager to divisional manager, to a regional VP. In these positions I’ve managed consumer direct and retails sales teams. I’ve been involved in loan operations, establishing processes and procedures, implementing technology, and gained extensive knowledge in digital marketing, lead funnels, and CRM systems. These are all valuable skills I can now use to help Loan Officers and Managers build their businesses and provide them the opportunity to evolve.

Brian Monjazeb, Western Regional Manager

On the surface it's true that many mortgage bankers appear to have the same or similar technology, products, and programs, but what isn't always visible is the level of knowledge, experience, and commitment that each iTeam associate brings to bear in meeting the needs of our borrowers.   At iServe we're populated by passionate professionals in every role.  That translates to very good outcomes for our borrowers and explains the very high ratings our borrowers have of their experience with iServe.   

Doug Wilson, Co-Chief Executive Officer

The #1 reason I see people making a switch to iServe Residential Lending is hands down, the company culture.  iServe isn't your typical rat race of a lending company where people are sat in a seat just to pump out production.  We really take the time and effort to get to know all our employees and make them feel at home.  That is also why our average tenure for all departments is so high.  

Shay Curran, VP of Recruiting and Talent Acquisition

Quite simply, the customer experience is at the heart of everything we do.  From our state-of-the-art borrower portal MAX to our loan origination system, we’ve designed our system and processes to allow originators to efficiently serve their borrowers and real estate partners with fewer touches, enhanced document security, and better communication.  Behind our technology, and even more paramount to our success, is the superior team driving our company.  Every person in every role is invested in our loan officers’ success, ensuring that iServe is a name that customers trust and champion. 

Brett Vargo, Vice President – Mortgage Operations